So I just read this email today upon arriving home from work:
Man, I am impressed. Even acknowledging the error is something a lot of companies wouldn't even bother doing. Actually addressing it, taking on the additional printing and shipping costs, and mailing them out to everybody that claimed one originally is very commendable.
Too much of the time, a company will only even offer a replacement if you as the consumer bring it to their attention and request something be done about it (and only for a limited amount of time at that). They're not going to go through all that work just because it's the right thing to do. Don't be ridiculous. They're just going to hope that a) no one notices, or b) that nobody cares enough to bother contacting the company. So I applaud Nintendo for taking the high road.
Well done.
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